What's Included — and What's Not

Deep Cleaning — Included: everything in a Regular Cleaning in finer detail, plus baseboards, light switches and door handles detailed, ceiling fan blades where reachable from the floor or a two-step ladder, blinds, window sills and vent covers, cooktop and backsplash degreased (ordinary surface grease), range hood exterior surfaces wiped, bathroom descaling, tile and grout surfaces cleaned, floors vacuumed and mopped with attention to edges and corners.

Move-In Cleaning — Included: the Deep Cleaning standard applied to an empty home, plus closet shelves and rods wiped and door faces and trim spot-wiped.

Add-ons (all services): inside oven, inside refrigerator, inside microwave, inside cabinets and drawers (empty and accessible), interior windows and tracks, light organization, high-touch disinfection, garage/balcony detail, carpet shampoo. Each appliance add-on is priced per appliance — one selection covers one appliance (two ovens need a quantity of two). Inside oven covers accessible interior surfaces, racks, and the interior-facing door glass — not door removal, cleaning between glass panels, or electrical/mechanical parts. Inside refrigerator covers one refrigerator — it does not include additional refrigerators, mini-fridges, or wine coolers.

Scope & Limits — Deep Cleaning, Move-In Cleaning, and Move-Out Cleaning cover the cleaning tasks listed for each service on accessible surfaces. Grout receives surface cleaning as part of normal floor cleaning; detailed grout scrubbing, deep stain removal, whitening, restoration, and sealing are not included. These services also exclude extensive whole-floor hand-scrubbing, heavy scraping, severe buildup removal requiring specialized treatment, appliance disassembly, and restoration work. Any work outside the listed scope must be assessed and agreed upon before service — we never add charges without your authorization.

Access & preparation: we clean the surfaces we can reach safely from the floor or a two-step ladder. We clean around furniture and appliances as they stand, and behind or underneath them where reachable without moving them; we do not move heavy furniture or appliances. Ceiling fans on high ceilings and chandeliers are not cleaned.

Our 24-Hour Re-Clean Guarantee. If something on your checklist wasn't done right, contact us within 24 hours of your cleaning and send photos or a short video showing the issue, so we can see exactly what to fix. We'll review it right away and, if the item was part of your confirmed service, schedule a return visit to re-clean the reported area at no charge. Reports made after 24 hours, items outside your confirmed checklist, and chronic conditions (such as permanent stains or embedded odors) aren't covered by the guarantee — but talk to us and we'll always try to point you in the right direction.